In a statement posted on their website, Samsung said they were already investigating the incident in coordination with regulatory bodies to get to the bottom of the issue.
“Because consumers’ safety remains our top priority, Samsung will ask all carrier and retail partners globally to stop sales and exchanges of the Galaxy Note7 while the investigation is taking place,” the statement read.
“Consumers with either an original Galaxy Note7 or replacement Galaxy Note7 device should power down and stop using the device and take advantage of the remedies available,” it added.
With this announcement, it is not clear whether Note7 units will be back on retailers’ shelves or the whole line will be scrapped after the investigation is concluded.
There are also rumors that Samsung might skip production of its successor, the Galaxy Note8, next year due to the major blunder.
The promising smartphone which packed both elegance and great features was poised to be this year’s best and was released internationally on August 19, 2016.
However, the first incident of the Note7 catching fire was reported less than a week after its release.
The incident was not an isolated case as various Note7 users from around the world reported the same thing with including some extreme cases where the mobile phone apparently exploded.
This prompted Samsung to do a massive product recall in September but some of the new Note7 devices they handed out to customers still caught fire which led to the decision to halt all sales.
Details of local unit replacement and other exchanges can be found below:
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