If you’re wondering why your Grab fare seems to be ridiculously higher than usual, it’s because of their surge price, which is 2.0 times the normal rate.
During a special hearing held yesterday by the Land Transportation Franchise and Regulatory Board (LTFRB), the board ordered Grab to start lowering its surge from 2.0x to 1.5x, during peak hours—effective immediately.
“The board directs Grab to lower its surge from 2.0x to 1.5x. Why? LTFRB is processing the new TNC players. This is to ensure that the fares will be at a rate that is conducive and acceptable to the existing number of TNVS that are transferring to Grab,” LTFRB Board Member Aileen Lizada said.
Meanwhile, Grab Philippines explained that the surge was due to the “low supply of drivers and high booking demand.”
“We understand their justification for this. This is a critical time. As soon as new players come in, the board will have to study again. But, of course, we will comply with further downgrading the cap from 2.0x to 1.5x,” Grab spokersperson Leo Gonzales explained.
Aside from the unfair surge pricing, Grab is also being questioned by Congressman Jericho “Koko"
Nograles for illegally charging its customers of P2 per minute for their rides.
“There are about 1.5 million trips per week pagdating sa Grab, and then there's an average of 30 minutes per trip. That's about P2.00 per 30 [minutes] and china-charge ng Grab illegally," Nograles said in an interview with CNN Philippines. “They're not allowed to charge P2 per minute. The LTFRB has not allowed them to charge P2 per minute. But they have charged P2 per minute to everyone.”
In a statement, Grab answered Nograles’ accusations, saying that the P2 per minute is not a hidden charge and part of the fare system.
“Department Order 2015-011 allowed TNCs to set its own fares with the oversight of the LTFRB. In June 2017, Grab, upon review of its pricing structure, initiated per minute pricing of 2 pesos. This was integrated to the existing per km charges and is not added to the upfront fares,” Grab said.
They added: “We would like to assure the public that Grab has always been forthcoming and transparent with regard to its fares.”
With so many issues surrounding the ride-hailing company, thousands of commuters and netizens are now actively expressing their disappointments online. Here’s what they have to say:
We feel you